Smart Applications Group International

Smart Access


The Smart Access App is the latest world-class solution from Smart Applications international, the App is a virtual mode of medical access, aimed at enhancing patient experience, providing health on the go, and providing instant onboarding support to medical insurers, for enhanced provider transparency in healthcare administration.

The Smart Access App encompasses the insured member & the dependents, the scheme administrator & the medical service provider. The Smart Access App offers visibility on the medical cover as well as infinite possibilities where covered members can access services on the go without a card.

You can scan the QR code or click below buttons to download Smart Access App
Smart Access App
Smart Access App Smart Access App

Smart Access Benefits

For The Medical Scheme Provider (Corporate, institution, or insured organization)

Instant Onboarding – onboarding is done instantly and no waiting for a physical card to be processed.

Guaranteed knowledge that only bona fide members & dependents can and are accessing provided medical cover.

Management dashboards for Medical Scheme Performance – This will also inform the wellness programs to be championed by the HR or Wellness Manager.

Cross border servicing/Roaming - This service allows medical covers to be managed through the Smart solution across Africa with access to services in medical facilities installed with the Smart system.

Easy, fast and timely access to up-to-date medical scheme utilization information through electronic data provided through the Smart system.

Benefit Management at point of service - The Smart system allows costs of services received to be deducted from the member’s benefits as programmed on the member’s account.

Online Preauthorization – The digitization of the pre-authorization process will enable the entire process to run online and on a real-time basis with notifications to the scheme administrator, member, and hospital levels.

Reduced expenditure and therefore savings provided that the Smart system use has been enforced and used effectively.

For Healthcare providers (Hospitals).

Smart Access enables fast and easy member identification for seamless service delivery.

Provides up-to-date benefit verification at the point of service to avoid utilization of non-provisioned services and overutilization.

Smart Access eliminates the need to have cumbersome member lists at the provider and member update letters through the accurate and secure biometric (fingerprint) identification process.

The improved patient process translates to increased patient volume and faster hassle-free settlement of bills.

For Members

Check Utilization -Members will be able to check their utilization from the app.

Check family members - Members will be able to check the family members who are covered within the family.

Check Status – Members will be able to check and confirm whether they are active or not.

Manage multiple medical covers – members can have visibility of more than one medical cover on the same app with Virtual Access. This is to optimize the experience.

Access to various topics of interest – This will provide the member with the latest information on areas of interest like wellness.

Check Renewal Status – Members will be able to check whether their cover is renewed (This is upon expiry of the scheme).

Geo Locate Provider –This is to allow members Geo-locate the provider location as well as provide guidance on how to get there through google map.

Smart Access Frequently Asked Questions (FAQs)

1. What is Smart Access?

This is a new digital APP by Smart Applications International that allows you to access healthcare services on the go! Access healthcare articles, initiate a hospital visit, geo-locate hospitals near you, and so much more!

2. What happens to members that have Biometric Smart cards?

Members already with biometric smart cards will continue to access healthcare services using the cards seamlessly.

3. What happens to member additions for card-based schemes?

All new member additions after the go-live of the virtual card will access the service on Smart Access.

4. When and how is fingerprint registration done?

The process of fingerprint registration has not changed. This remains as has been where fingerprints are registered at the first point of accessing service.
With SmartAccess, there will be a One Time Pin (OTP) validation that has been added to provide extra security as two-factor authentication.

5. Where can I download the SmartAccess App?

The SmartAccess App is available on the play store and Appstore.
Upon searching with the name “SmartAccess” the app icon will appear as this:

Smart Access App

6. Can I use the App to check my utilization?

Yes. You can use the App to check your utilization balance. This is available under the cover category on the app.

7. What if the patient comes without their phone? How will the off-smart be done?

The phone is not mandatory for access as there is an alternate search criterion provisioned. However, the phone is highly encouraged for easier searches.

8. What if I lose my phone? Will I access services until replacement?

Yes, alternative search criterion has been factored in and the hospitals made aware of this.
The below details will be required to be provided in place in order to access the service.
Member Number OR Name OR Mobile number OR ID number.

9. How should someone in a different country initiate a visit for a family member in another country?

The visit initiation will be done as normal in-country access. However, the one initiating the visit will need to have a way of communicating the visit code to the one at the hospital, Else the other provided alternative search criteria on the Smart system can be used for the access.

10. What happens to dependents who do not have a phone?

For dependants who have no phone, the main principal will initiate the visit on behalf of their dependants using their phones. Further, the main member can a nominate spouse to initiate the visit on their behalf where deemed necessary.
In both cases, the SmartAccess code MUST be provided in order for the dependants to access service

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