Instant Onboarding – onboarding is done instantly and no waiting for a physical card to be processed.

Guaranteed knowledge that only bona fide members & dependents can and are accessing provided medical cover.

Management dashboards for Medical Scheme Performance – This will also inform the wellness programs to be championed by the HR or Wellness Manager.

Cross border servicing/Roaming - This service allows medical covers to be managed through the Smart solution across Africa with access to services in medical facilities installed with the Smart system.

Easy, fast and timely access to up-to-date medical scheme utilization information through electronic data provided through the Smart system.

Benefit Management at point of service - The Smart system allows costs of services received to be deducted from the member’s benefits as programmed on the member’s account.

Online Preauthorization – The digitization of the pre-authorization process will enable the entire process to run online and on a real-time basis with notifications to the scheme administrator, member, and hospital levels.

Reduced expenditure and therefore savings provided that the Smart system use has been enforced and used effectively.

Smart Access enables fast and easy member identification for seamless service delivery.

Provides up-to-date benefit verification at the point of service to avoid utilization of non-provisioned services and overutilization.

Smart Access eliminates the need to have cumbersome member lists at the provider and member update letters through the accurate and secure biometric (fingerprint) identification process.

The improved patient process translates to increased patient volume and faster hassle-free settlement of bills.

Check Utilization -Members will be able to check their utilization from the app.

Check family members - Members will be able to check the family members who are covered within the family.

Check Status – Members will be able to check and confirm whether they are active or not.

Manage multiple medical covers – members can have visibility of more than one medical cover on the same app with Virtual Access. This is to optimize the experience.

Access to various topics of interest – This will provide the member with the latest information on areas of interest like wellness.

Check Renewal Status – Members will be able to check whether their cover is renewed (This is upon expiry of the scheme).

Geo Locate Provider –This is to allow members Geo-locate the provider location as well as provide guidance on how to get there through google map.

This is a new digital APP by Smart Applications International that allows you to access healthcare services on the go! Access healthcare articles, initiate a hospital visit, geo-locate hospitals near you, and so much more!

Members already with biometric smart cards will continue to access healthcare services using the cards seamlessly.

All new member additions after the go-live of the virtual card will access the service on Smart Access.

The process of fingerprint registration has not changed. This remains as has been where fingerprints are registered at the first point of accessing service.
With SmartAccess, there will be a One Time Pin (OTP) validation that has been added to provide extra security as two-factor authentication.

The SmartAccess App is available on the play store and Appstore.
Upon searching with the name “SmartAccess” the app icon will appear as this:

Yes. You can use the App to check your utilization balance. This is available under the cover category on the app.

The phone is not mandatory for access as there is an alternate search criterion provisioned. However, the phone is highly encouraged for easier searches.

Yes, alternative search criterion has been factored in and the hospitals made aware of this.
The below details will be required to be provided in place in order to access the service.
Member Number OR Name OR Mobile number OR ID number.

The visit initiation will be done as normal in-country access. However, the one initiating the visit will need to have a way of communicating the visit code to the one at the hospital, Else the other provided alternative search criteria on the Smart system can be used for the access.

For dependants who have no phone, the main principal will initiate the visit on behalf of their dependants using their phones. Further, the main member can a nominate spouse to initiate the visit on their behalf where deemed necessary.
In both cases, the SmartAccess code MUST be provided in order for the dependants to access service

1. Search smart Access on Google Play Store & Apple App Store

2. Alternatively scan the QR code to download the App.

1. Register using your phone number or email address.

2. You will receive a One-Time Pin (OTP) via SMS and Email.

3. Key in the OTP to verify your device.

4. Set your password and personal details to complete the registration.

1. Member receives a Member Code from Smart via SMS/Email.

2. Member keys in the Member Code to proceed with registration.

3. Member receives a One-Time Pin (OTP) via SMS and Email.

4. Member Keys in the OTP to verify the device.

5. Member Sets password, Member details are then autopopulated to complete registration.

1. If registered using Member Code click on the cover to access Cover Details.

2. If self-registered:

• a. Select country.
• b. Select your insurer.
• c. Key in your Member number, then proceed to generate cover details.

1. Click on Initiate Visit on the Smart Access App, a Visit Code is displayed on the screen and as well sent on SMS or Email.

2. Cashier/system user inputs the code to get member details on the Smart system

3. For a new member, the Smart system prompts for the member to register fingerprints upon which 2 fingerprints are captured

4. The Smart system opens the member benefits, and the billing processes is done seamlessly. Authentication is by use of fingerprint.