INTRODUCTION

At Smart Applications International Ltd, we are unwavering in our pursuit of delivering exceptional value to the healthcare industry through cutting-edge digital solutions. Our quality culture is anchored in integrity, innovation, and excellence, guiding every aspect of our operations. To fulfill our purpose and achieve our vision, we pledge to:

Customer Experience:  To provide exceptional Customer experience by prioritizing our customers’ satisfaction and consistently exceeding their expectations.

Operational Excellence: We uphold the highest standards of operational efficiency, designing solutions that optimize processes, enhance accuracy, and streamline workflows.

Innovation: Innovation is at the heart of our vision to transform healthcare delivery. We nurture a culture of creativity and continuous improvement, driving forward-thinking.

People Development: We invest in the wellbeing, training, and development of our team members, empowering them to achieve our collective goals.

Brand Trust: Our commitment to quality ensures that our brand remains a symbol of trust and reliability in the healthcare ecosystem.

Brand Trust: Our commitment to quality ensures that our brand remains a symbol of trust and reliability in the healthcare ecosystem.

To uphold these pledges, Smart Applications International management shall:

• Establish, implement, maintain, and continually improve a Quality Management System in alignment with the ISO 9001:2015 International Standard.
• Set and review quality objectives regularly, ensuring they are achieved and continually improved for effectiveness.
• Continually improve this quality policy and the entire Quality Management System by fostering a culture of constant evolution and innovation, promoting agility and adaptability at all levels of the organization.
• Periodically conduct internal audits to monitor compliance with ISO 9001:2015 standard and best practices and identify areas for improvements.

We are committed to continual improvement, compliance with regulatory requirements, and the pursuit of excellence across all facets of our operations.

This Quality Policy and our Quality Management System elements will be revised as needed and reviewed at least once every three years to address emerging issues and ensure ongoing relevance and effectiveness.